In January 2007 we recieved a gift from a family member of a 40 inch Sony Bravia LCD television, I will point out that the set by its serial number was manufactured in 2006 and purchased in December 2006. At this time I could have purchased an extended warranty however the fact that the television was a Sony I did not feel the need. (Should point out we already had 2 other Sony Bravia televisions in the house. One might ask why I did not take out the extended warranty. The answer is simple my experience had been that Sony manufactured quality products and why would I take out a warranty on a product I had faith in. I most certainly would have taken out the warranty if it had been a no name brand however, this was a SONY.
In January of 2009 I noted a small black line had started to appeared at the top of the screen and over the next six months grew to be a half inch wide 13 inch long line down the centre of the screen. I contacted the local Sony representative and explained the problem providing a photograph of the serial number as requested. I was then told they would attempt to make it right. It appears that making it right in Sony terms is to inform me that they would have to replace the screen at a cost to me of approximately $1,200.00. Then to add insult to injury they informed me that the labor costs ($280.00) associated to this would also be my responsibility.

Now I recognize that electronics do have a life expectancy however I believe 2 years for a television is unacceptable.

I will never purchase another Sony product and while this decision is unlikely to adversely affect Sony’s bottom line one can be sure that I will share this story with everyone of my friends who I am certain will share the story with their friends.
In addition I am exploring the idea of starting a blog to share my displeasure with what I once believed to be a quality manufacturer.

Thank you for the opportunity to express my views.

Sincerely,

Brendan Kapuscinski